Hi Cathyc,
We apologize for the inconvenience caused, please attach us the screenshot http://avgclick.me/getscreenshot of your AVG Interface to assist you further. Also, we see that your account is active with the present email address. Could you confirm once if it is the same email address you're trying to login with?
Thank you!
Why doesn't my AVG Pro Anti-Virus finish scanning? Why won't it scan daily as per setting? Why does AVG say I don't have an account with them? This has been going on for awhile. This time they didn't respond to my report telling them what's happening, why??
Hi Cathyc,
We apologize for the inconvenience caused, please attach us the screenshot http://avgclick.me/getscreenshot of your AVG Interface to assist you further. Also, we see that your account is active with the present email address. Could you confirm once if it is the same email address you're trying to login with?
Thank you!
Cathy, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru