Scanning locked files

Hello Rick. I apologize for the inconvenience caused. Kindly let me know the name of AVG program installed in your computer so that we will be able to assist you better. Also let us know if you are receiving any error message while you try to scan with your AVG program. Thank you.

Hello Rick. I apologize for the inconvenience caused. Kindly let me know the name of AVG program installed in your computer so that we will be able to assist you better. Also let us know if you are receiving any error message while you try to scan with your AVG program. Thank you.

My AVG don't scan all my computer,  can't scan locked files what the h**l ate those? I got a bug because i can't download My windows updates.