Gary
Just to let you know. AVG have corrected our fault with their latest update, this morning. For every upside there are always downside, ANOTHER new layout to get to learn. Plus, the second thing I noticed was that you cannot schedule a scan for individual days anymore. I used to have normal scans Monday-Saturday and a deep scan on Sunday. Now the only way I can do that is have the two scans on Sunday, Or schedule a normal scan on six separate schedules. One step forward, two steps back, and that one step forward was only forward from a step back in the previous update.
Gary
Just to let you know. AVG have corrected our fault with their latest update, this morning. For every upside there are always downside, ANOTHER new layout to get to learn. Plus, the second thing I noticed was that you cannot schedule a scan for individual days anymore. I used to have normal scans Monday-Saturday and a deep scan on Sunday. Now the only way I can do that is have the two scans on Sunday, Or schedule a normal scan on six separate schedules. One step forward, two steps back, and that one step forward was only forward from a step back in the previous update.
Thank you for being patient, Gary.
Our development team was able to replicate the issue and are working on this.
The fix is likely to get released in the near future update.
Your patience is much appreciated.
Hello Gary,
We will certainly take a look into this for you.
We have sent you an e-mail with steps to get connected with our advanced remote support. Our technician will analyze and help you with this further.
If the e-mail is not found in your inbox, do check your spam/junk folders as well.
Thank you.
I have a scheduled scan specified for 4am each day & I check the results in the log file each morning. Since the last AVG update, the log file is missing the normal constant type text. example below shows last result with all text followed by results from the following days.
AVG Scan Report
* This file is generated automatically
Scan name: Overnight Scan
* Started on: Thursday, March 14, 2019 4:05:00 AM
* VPS: 190313-2, 13/03/2019
Infected files: 0
Total files: 633969
Total folders: 105071
Total size: 2.2 TB
* Scan stopped: Thursday, March 14, 2019 4:35:09 AM
* Run-time was 30 minute(s), 9 second(s)
*
Infected files: 0
Total files: 602975
Total folders: 99071
Total size: 2.2 TB
Infected files: 0
Total files: 606310
Total folders: 98877
Total size: 2.2 TB
Infected files: 0
Total files: 610892
Total folders: 99026
Total size: 2.2 TB
Infected files: 0
Total files: 607431
Total folders: 100169
Total size: 2.2 TB
Is this a bug?
Cheers
Gary
Thanks Robert
Looks like it's certainly a bug.
No, that'll be the one.
Gary, our developers are working and the fix will be available in the next update. We appreciate your patience.
You have mentioned that you've received a scan report of 5 files on your other post. Would you be so kind and provide us with the screenshot (https://support.avg.com/SupportArticleView?l=en&urlname=How-to-create-a-screenshot) of the same to check it further?
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
Gary, we have escalated the case to our senior team.
We will inform you, once we get a reply from them.
Your patience is appreciated.
Please advise how much longer it will be before this bug fixed
Thanks, Gary
Gary, we received a screenshot of a notepad file with name 'overnight scan log'. Is there another screenshot that you would like to share with us?
Why is it, that every time I report what seems to be a bug, the first thing AVG want to do is log into my PC? Has anyone at AVG attempted to check if it is a bug by running a scheduled scan & checking the log?
I made no changes to AVG when this started happening. It started immediately AFTER an AVG update.
I posted a screenshot back on the 1st April, but it's not here … so I'll try again
I posted a screenshot back on the 1st April, but it's not here … so I'll try again
Gary, we'd like to inform that this issue has been reported to our developers already and a fix is underway.
Appreciate your understanding and patience.
Gary.
You are not the only one. I haven't had a Date/Time on my reports since the 12th March and I dare say more haven't but haven't checked their reports recently.
Please advise how much longer it will be before this bug fixed
Thanks, Gary
Thank you for being patient, Gary.
Our development team was able to replicate the issue and are working on this.
The fix is likely to get released in the near future update.
Your patience is much appreciated.
Hello Gary,
We will certainly take a look into this for you.
We have sent you an e-mail with steps to get connected with our advanced remote support. Our technician will analyze and help you with this further.
If the e-mail is not found in your inbox, do check your spam/junk folders as well.
Thank you.