I have AVG free for Windows 10. Today, my weekly scheduled scan got stuck at 2% and never progressed. Pressing STOP or PAUSE did not work, nor did turning off my computer and restarting, twice. I tried to repair AVG multiple times and also to uninstall it. The green progress bar on the repair got about 90% across the page, then I got error message 0xC0070643 that an installation was running, and that the repair failed.
Now AVG AntiVirus Free screen says: There are no active components.
AVG Zen screen still says scanning and has 3 messages: email scanner is not active, update manager is not active, and identity protection is disabled.
Does anyone know how to get out of this loop? If I cannot repair or uninstall, how can I fix this problem? Thank you for any help.
Hello Angie,
We apologize for the inconvenience.
We suggest you to completely remove the traces of AVG using the AVG remover tool http://download.avg.com/filedir/util/AVG_Remover.exe
Note: Once the removal of AVG is complete, go to C Drive and delete the AVG remover folder. After which you can install AVG Free. http://files-download.avg.com/inst/mp/AVG_Protection_Free_1606.exe
Thank you
The tool worked. Thank you.
Hello Angie,
We are happy to know that your issue is resolved. We appreciate your patience and co-operation. If you have any query regarding AVG feel free to contact us.
Thank you.
The tool worked. Thank you.