Scheduled scanning

General discussion
9

Hi John.
We're here to help.
Is the laptop turned on and running during the scheduled scan? The scan will not initiate if the PC is off or in sleep mode.

10

Thank you for your reply I have done the repair on my avg.
I am running software version 19.8.3108 ( build 19.8.4793.544) I have a scheduled scan set for Saturday I will let you know if it runs ok.
Thanks again John M

11

Hi There
I have AVG internet security unlimited (ver. 19.8.3108 - build 19.8.4793.545) on my laptop and have set up scheduled scans again but they are not starting at their relative times, I have uninstalled it, reinstalled it and I have also done a repair on it but still no joy can anyone help me with this problem.
Yours Thankfully
John Mackie

1

Hi There 
I have avg internet security on my computer and my laptop I have set up scheduled scans on both of them my computer scan starts at it's scheduled time but my laptop doesn't can anyone help me with this issue everything is updated.
Yours Thankfully 
John M

5

Hi John.
We're here to help.
Is the laptop turned on and running during the scheduled scan? The scan will not initiate if the PC is off or in sleep mode.

3

Hi There
I have AVG internet security unlimited (ver. 19.8.3108 - build 19.8.4793.545) on my laptop and have set up scheduled scans again but they are not starting at their relative times, I have uninstalled it, reinstalled it and I have also done a repair on it but still no joy can anyone help me with this problem.
Yours Thankfully
John Mackie

2

Thank you for the information.

Let us try to repair the program and check for the issue again.

Refer this article for repairing the program https://support.avg.com/SupportArticleView?urlname=Repair-AVG-Antivirus

Please mention the version of your program.

Keep us posted.

7

We're so glad to hear that, John.
If you need anything else, do not hesitate to let us know.

4

Hi There 
Yes I make sure my laptop is turned on at least 15 minutes before the scheduled scan.
John M

6

Hi There 
I have just checked my laptop and the scheduled scan has started ok after doing the repair.
Thanks for all your help.
John M

8

Thank you for your reply I have done the repair on my avg.
I am running software version 19.8.3108 ( build 19.8.4793.544) I have a scheduled scan set for Saturday I will let you know if it runs ok.
Thanks again John M