Scheduled scans not running on time

AVG Performance
3

Hi Meri

We regret the inconvenience caused. This isn't the experience we wanted you to have had.
To further investigate this issue, we've sent you an email with detailed instructions to contact our additional support.
Please check your inbox/spam folders to find the email and use it to contact them at your convenient time.

1

I have a brand new Dell laptop and purchased AVG internet security.  I have two scans scheduled, Sunday and Wednesday, both at 9pm.  The laptop is running and not in sleep mode.  The Wednesday scan has never started on time or otherwise. The Sunday schedule, keeps reverting to a scan time of 12 am.   I have deleted the schedules, recreated them, to no avail. I have deselected the battery option on geek:area.  What is  going on?  This is not acceptable and not what I expect from AVG.

2

Hi Meri

We regret the inconvenience caused. This isn't the experience we wanted you to have had.
To further investigate this issue, we've sent you an email with detailed instructions to contact our additional support.
Please check your inbox/spam folders to find the email and use it to contact them at your convenient time.