Hello Harvey,
We’re happy to help you sort this out. I would like to inform you that "Scam Status" will get updated only if you run a scan by clicking on "Scan computer" on main interface and not for any other scans like Schedules scan, deep scan and file or folder scan, also your computer should be turned "ON" at the time of Schedule Scans.
Regarding Scheduling a scan:
I have sent you an email, you can follow the email instruction to connect with us remotely. We will do it for you.
Best regards,
Alok.
when I try to schedule scans I can set the frequency (daily) and the start time (2 am), then hit ok, but it doesn't take, if I go back out and come right back in again I am back at the default (weekly, midnight). I often see last scan two or three weeks ago on the tombstone, so it isn't even doing it weekly, and I really want it done every day presumably I am doing something wrong. can anyone set me straight? thanx.
Hello Harvey,
We’re happy to help you sort this out. I would like to inform you that "Scam Status" will get updated only if you run a scan by clicking on "Scan computer" on main interface and not for any other scans like Schedules scan, deep scan and file or folder scan, also your computer should be turned "ON" at the time of Schedule Scans.
Regarding Scheduling a scan:
I have sent you an email, you can follow the email instruction to connect with us remotely. We will do it for you.
Best regards,
Alok.