Hello Elizabeth,
Thank you for contacting AVG Community Support.
We are really sorry to know that you are feeling unsafe even after installing AVG Antivirus application.
We'll certainly check and help you out.
Could you please provide me with more details about the situation, and I will do my best to help you resolve it efficiently.
Did you run a scan using AVG Internet Security?
Does it reported any malicious activity?
Did you installed any unknown application installed or visited any malicious website?
Since, you are having concern about Facebook account, I suggest you change the password for Facebook and your online accounts to protect your accounts.
If you are unsure about checking these, we request you to get connected with our additional support. An email instruction has been sent to your registered email address which will help you to get connected with remote support.
If the email is not found in inbox do check on spam and junk folders. Please check for the email and connect back to us as soon as possible.
Thank you and keep us updated.
Can someone please help me to get rid of the thief who broke into my PC - while being full protected - still has my ID stolen on FB but worse, i now found jul 3. he again threatens me, and has my password ( while having antivirus etc etc )… Can someone please advice me what to do? It is now at least 5th, 6th time since Apr. 4. 2024: 'he' apparently, knows, sees my logins and behavior on desktop etc. How else does he, she know my password ? I tried everything to guard my protection by intensitfying via AVG , which i always loved as antivirus. I know also have purchased AVG premium and Security. The, and email scans, find nothing wrong. I am living in NL. So, couldn't reacht support via phone nr. I feel unsafe, stalked, threatened now for months. I sincerely hope, someone can help me out ! Thank you kindly, greetings, E. Wallace
Hello Elizabeth,
Thank you for contacting AVG Community Support.
We are really sorry to know that you are feeling unsafe even after installing AVG Antivirus application.
We'll certainly check and help you out.
Could you please provide me with more details about the situation, and I will do my best to help you resolve it efficiently.
Did you run a scan using AVG Internet Security?
Does it reported any malicious activity?
Did you installed any unknown application installed or visited any malicious website?
Since, you are having concern about Facebook account, I suggest you change the password for Facebook and your online accounts to protect your accounts.
If you are unsure about checking these, we request you to get connected with our additional support. An email instruction has been sent to your registered email address which will help you to get connected with remote support.
If the email is not found in inbox do check on spam and junk folders. Please check for the email and connect back to us as soon as possible.
Thank you and keep us updated.