Secure VPN doesn't have a valid IP configuration

AVG VPN
10

Isabel, 

I had the same problem and after contacting Microsoft and their direction of download Windows 10 onto USB drive and reinstall (Oh by the way this can take several hours} and contact AVG and they advised unistall AVG if it still would not connect not their problem!!! 
I kept searching and this was resolution:
1. Type settings into search bar lower left side of screen and open
2. Select VPN
3. Select change adapter options
4. Right click on Secure VPN
5. Click on Disable

Voila internet connected automatically. I need to add that I RARELY use my laptop in public so I am not sure how to really use VPN. If you use it regularly you may need to search for a way to configure the IPN addrtess it asks for. 

 

7

Hello Isabel,
Let's have a look at it together. Please follow the steps suggested here: https://support.avg.com/SupportArticleView?urlname=Changing-your-DNS-settings-when-AVG-Secure-VPN-cannot-establish-an-internet-connection and check if that helps.
Else, get connected with our technical team https://support.avg.com/support_sales?l=en via online chat to assist you further.

8

Will the technical team need to have a remote access to my PC? Thanks!

https://writemyessaytoday.net/

1

I'm unable to connect to the internet with wifi. I get this message from Windows Network Diagnostics - "Secure VPN doesn't have a valid IP configuration"

6

You are welcome.

Let us know, if you need further help.

5

If necessary, yes, they may have to connect to your PC remotely for troubleshooting your issue.

2

Will the technical team need to have a remote access to my PC? Thanks!

https://writemyessaytoday.net/

3

Isabel, 

I had the same problem and after contacting Microsoft and their direction of download Windows 10 onto USB drive and reinstall (Oh by the way this can take several hours} and contact AVG and they advised unistall AVG if it still would not connect not their problem!!! 
I kept searching and this was resolution:
1. Type settings into search bar lower left side of screen and open
2. Select VPN
3. Select change adapter options
4. Right click on Secure VPN
5. Click on Disable

Voila internet connected automatically. I need to add that I RARELY use my laptop in public so I am not sure how to really use VPN. If you use it regularly you may need to search for a way to configure the IPN addrtess it asks for. 

 

4

Hello Isabel,
Let's have a look at it together. Please follow the steps suggested here: https://support.avg.com/SupportArticleView?urlname=Changing-your-DNS-settings-when-AVG-Secure-VPN-cannot-establish-an-internet-connection and check if that helps.
Else, get connected with our technical team https://support.avg.com/support_sales?l=en via online chat to assist you further.

9

You are welcome.

Let us know, if you need further help.