Hello Michael,
We're sorry to hear this.
Have you tried reinstallation?
Could you please share the screenshot of the 'Reconnecting' message to investigate further?
Refer to this article for the steps to capture the screenshot.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
In addition, share your Mac operating system.
Thank you.
Dear Nisha,
Thank you for getting back to me. I followed the instructions for taking the screen shots but can send because the files exceed the 1 MB maximum. What to do now?
Kind regards, Michael
Hello, for a few days now when I activate the AVG Secure VPN I get in red "Reconnecting…". It is frozen and I can't change location to try and activate it. When it first happened I did a Mac reboot and that got it working for a couple of days.
Please tell me of a permanent fix?
Many thanks, Michael
Dear Nisha,
Thank you for getting back to me. I followed the instructions for taking the screen shots but can send because the files exceed the 1 MB maximum. What to do now?
Kind regards, Michael
Hello Michael,
We're sorry to hear this.
Have you tried reinstallation?
Could you please share the screenshot of the 'Reconnecting' message to investigate further?
Refer to this article for the steps to capture the screenshot.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
In addition, share your Mac operating system.
Thank you.
Dear Dinesh,
Here are photos
Dear Dinesh,
Am sending what I currently try and activate the Secure VPN. When I click on the icon I get the message your online privacy is not protected. Then when I click on the round button to try and activate it, I get the second smaller screen