Seem to have found a bug in "Component Stop" popup

AVG Protection
11

I am having the same problem, and have tried a repiar and I still get no buttons on the Component stop page. Please can you help?

10

Hi Wayne,

We're glad to look into this & help you.
As we're uncertain about the exact option that isn't visible on your screen, would you be so kind to share us the screenshot of the page about which you're concerned?

1

If I go to disable AVG, it will bring up a modal dialog box that says "Component stop" in the upper left-hand corner, and in the center will say something similar to "An attempt has been made to turn off a key AVG module…"

But there is no buttons showing up - they are completely missing.  I reinstalled AVG and it doesn't fix the problem.  Tried logging on as a different user - same thing.

If I disable one of my multiple monitors, then it shows up.  This is clearly a bug…

2

While I have your attention, this is a problem too:

User-added image

The popup window is below the flip up windows menu.

3

User-added image

Here you go…

-Wayne

9

Thank you for sharing the screenshot, Wayne.

I suggest you to repair AVG Internet Security and check it fixes the issue.

For the steps, refer the link below.

https://support.avg.com/SupportArticleView?urlname=Repair-AVG-Antivirus

Keep us posted.

5

Hello Chris,

We regret to hear that you are facing the same issue.
Let me help you in this.
Check if your AVG is up to date updated.
AVG >> Menu >> Settings >> General >> Update
Restart the PC and check if the issue persists.

8

Wayne, we do not have a separate email address to contact us.

You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.

6

Yes, no problem.  Is there a way to best send you or post up the screenshot?  It says to reply to the email from support, but the email address says "noreply".

4

I am having the same problem, and have tried a repiar and I still get no buttons on the Component stop page. Please can you help?

7

Hi Wayne,

We're glad to look into this & help you.
As we're uncertain about the exact option that isn't visible on your screen, would you be so kind to share us the screenshot of the page about which you're concerned?