Serenityart.biz malware

Viruses & Threats
5

Hi Paula,

We'll certainly help with your concern.

Do you receive the pop-up when accessing an application or browser?

Please click on 'see details' on the pop-up and share us the screenshot to check further.

You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.

1

Hi!  Can anyone tell me how to remove  serenityart.biz from a laptop that is running Windows 10?

Many thanks!

2

Thanks for your quick reply.

To check your PC, I have sent an email to get connected to our remote technicians.

Please check the email and follow the instructions to start the remote session.

3

Hi Paula,

We'll certainly help with your concern.

Do you receive the pop-up when accessing an application or browser?

Please click on 'see details' on the pop-up and share us the screenshot to check further.

You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.

4


Thank you for your reply. I see neither. I believed that the serenityart malware was removed when it was caught by AVG on one of my devices about 10 days ago but it still appears among the apps called during startup. I have tried to find it using File Explorer, Settings-Apps-Uninstall, and the tools provided in Adlice Rogue Killer, CCleaner, and Glary Utilities before posting to this board. I have also removed the Flash Player Extension from my default browser, Chrome. That's where I am now.