Seriously bad experience with assist installation

Hi Clifford, 
I can see that this order is already in refund state, is there anything else I can help you with?
Thanks

I ordered the assisted installation and optimization for the AVG Internet Security and for the PC Tune-up. When trying to follow the instructions to get started I got a network error message twice, and started this process with Technical Support. When I indicated that I wanted to do it by phone then I got this cp instead. My "AVG experience" is going to hl in a handbasket fast.

Hi Clifford, 
I can see that this order is already in refund state, is there anything else I can help you with?
Thanks