Server permissions

Hello Carol,

Please share us the screenshot of the error message you're receiving, so that we can help you better.
Refer to this article to take a screenshot.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Keep us posted.
copy of screen shot.
Screen image
This error seems to appear only when I have VPN switched on.

Regards
Carol
I have changed to VPN to another location and I can get into the website.  The issue is that this location is another country and I wish to use the location in my own country as this impacts access to other websites which are country specific.

Regards
Carol



 
Hello Bharath
Thank you for your reply.
I am based in Australia and using VPN location which is an Australian city..
I think the VPN settings are wrong.  
I shall continue to monitor and advise if this error continues.

Regards
Carol
Carol, thank you for explaining in detail.

Please confirm if you are able to access other websites with Australian location in AVG Secure VPN.

Keep us posted.

I get the following error response on certain websites

You don't have permission to access "http://www.xxx.xxx on this server.

Reference #18.10834768.1587169704.33e0e136

What server would this be?
Would AVG be preventing me looking at certain websites?

Carol, thank you for explaining in detail.

Please confirm if you are able to access other websites with Australian location in AVG Secure VPN.

Keep us posted.
I have changed to VPN to another location and I can get into the website.  The issue is that this location is another country and I wish to use the location in my own country as this impacts access to other websites which are country specific.

Regards
Carol



 

copy of screen shot.
Screen image
This error seems to appear only when I have VPN switched on.

Regards
Carol

Hello Carol,

Please share us the screenshot of the error message you're receiving, so that we can help you better.
Refer to this article to take a screenshot.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Keep us posted.

Hi Sarah
Yes I can access some websites with Australian locations eg newspapers, however if I try to live stream local television i get error message that 'due to content rights description iview cannot be viewed outside of australia' ; if I turn off VPN i can view live stream TV.

Regards
Carol

Thank you for replying, Carol.
The particular website you are trying to access should be restricted in your own country location.
This is the reason why you are unable to access the website. You need to change to different country location to access the website.
Let us know if you have further queries.

Thank you, Carol.
It could be possible that the current VPN server you connected to is not allowing the traffic. Please turn off AVG Secure VPN, click 'Change location' and try a different location.

Carol, we have to analyze the root cause of the issue.
Hence, we have sent an email instruction which will help  you to get connected with our additional support.
If the email is not found in inbox, do check in spam and junk folders.
Thank you.