sorry Kishore to take so long to reply had trouble logging onto this site. Unfortunately the isuuse is still unresolved after following your directions. I could delete current short cuts however new ones were still being created. Just means I need to keep deleting them in the future no biggy. Thanks again for your support and I would like to close this case.
Hi I recently installed AVG Secure Browser and I am having the same issue where I can't permantly delete short cuts on as I don't want them That's why I have a favourites bar. There is no offering of a pen at bottom right of screen only cog offering personalization of screen set up.
Hi George,
Thank you for the information. Regarding your concern, I would like to suggest you to unintall and reinstall AVG Secure Browser. Please refer the article for the instructions of the same:
1. Uninstalling AVG Secure Browser. (https://support.avg.com/SupportArticleView?l=en&urlName=uninstall-avg-secure-browser&q=AVG+Secure+browser+installation&supportType=home)
2. Installing AVG Secure Browser. (https://support.avg.com/SupportArticleView?l=en&urlName=install-avg-secure-browser&q=installing+AVG+Secure+Browser+Pro&supportType=home)
I hope this resolves the issue. Thanks and Keep us updated.
Hi George,
Thank you for contacting AVG Community.
We're glad to look into this & help you.
Please share us the screenshot of the page/options that you receive after clicking on the Personalize screen set up (cog wheel), for better clarity.
We're sorry to hear that the issue persists, George.
If you'd like to give us another chance, we'll certainly get to the bottom of this issue and help you.
We've escalated your concern to our highest level of support. Once they get back to us with an update, we'll write back to you over this post.
Meanwhile, your patience is very much appreciated. Thanks!
sorry Kishore to take so long to reply had trouble logging onto this site. Unfortunately the isuuse is still unresolved after following your directions. I could delete current short cuts however new ones were still being created. Just means I need to keep deleting them in the future no biggy. Thanks again for your support and I would like to close this case.
Hello George,
Thank you for the reply.
I am sorry to know that you still get the browser shortcuts.
Specific to your concern, please check to clear cookies and caches of your AVG Secure browser from all the time. After clearing cookies, remove the browser shortcuts. Close and reopen the AVG Secure browser and check it again.Please let us know if it helped.
Awaiting your response.
Hi George,
Thank you for contacting AVG Community.
We're glad to look into this & help you.
Please share us the screenshot of the page/options that you receive after clicking on the Personalize screen set up (cog wheel), for better clarity.
Hello Aarthy I followed your instructions however after uninstalling secure browser my laptop failed to allow me to utilize my other browsers (Edge and Chrome) to download the the browser again. After major issues I finally was able to reinstall Secure browser however this has made no difference to solving my original problem of removing the option of creating short cuts on browser screen. I noticed that Chrome can do what I want and I assume secure browser is based on Chrome whithout all its features. If this can not be acvieved please just let me know so i don't wasteany more time. Thanks for your support thus far.