Hello Wolfgang,
We apologize but we do provide support only in English. We understand from the subject of your issue that you changed SIM card on your android device and the AVG Anti theft has been locked your mobile.
You could try to unlock your mobile as described in this article http://avgclick.me/LockedPhone . If these steps does not help, we request you to contact our android mobile support team as this community deals with the technical queries regarding AVG Windows products and AVG Android support is provided through email only.
Please click on the following link ( http://avgclick.me/AVGtechnical ) and fill out your details, select as Android then the name of AVG Program that you installed in your mobile and in description please completely explain about your issue and finally click on Email option. Please select you are using a paid version even it is a free version you are using. The AVG mobile team will reply back to you via email with a resolution. Thank you.
Love community,
Thanks for your help. Have everything tried, several sim maps tested, Galaxy S4 has not recognized. PIN reset, no success. Old card used, no success. In the S7 work all maps, no problem with AVG.
Will contact me at AVG Technical, then, if necessary at Samsung.
The community is doing a good and fast job, thank you.
Best regards
wolfgang
Submitted by Google translator
Hello Wolfgang,
We apologize but we do provide support only in English. We understand from the subject of your issue that you changed SIM card on your android device and the AVG Anti theft has been locked your mobile.
You could try to unlock your mobile as described in this article http://avgclick.me/LockedPhone . If these steps does not help, we request you to contact our android mobile support team as this community deals with the technical queries regarding AVG Windows products and AVG Android support is provided through email only.
Please click on the following link ( http://avgclick.me/AVGtechnical ) and fill out your details, select as Android then the name of AVG Program that you installed in your mobile and in description please completely explain about your issue and finally click on Email option. Please select you are using a paid version even it is a free version you are using. The AVG mobile team will reply back to you via email with a resolution. Thank you.
Liebe Community,
habe folgendes Problem:
. Wenn Sim Karte in Samsung Galaxy S4 entfernt hat, dann ist mein Smartphone geschlossen wurde
. Bevor ich Sim Karte entfernt haben, hatte ich den Diebstahlschutz deaktiviert
. Nun doch keine neuen Karten werden erkannt
Bitte , um Hilfe.
Der beste dank
Wolfgang
Sorry, mein Englisch ist nicht gut.
Love community,
Thanks for your help. Have everything tried, several sim maps tested, Galaxy S4 has not recognized. PIN reset, no success. Old card used, no success. In the S7 work all maps, no problem with AVG.
Will contact me at AVG Technical, then, if necessary at Samsung.
The community is doing a good and fast job, thank you.
Best regards
wolfgang
Submitted by Google translator
Hello Wolfgang,
We understand that your phone is locked after you removed the sim card from the phone. To unlock your phone, please click on this link and sign in to your AVG MyAccount and from here you can unlock your phone http://www.avgmobilation.com/. For more information, you can check this link on how to unlock the phones locked by AVG http://avgread.me/1JEloSz.
Thank you.