Hello Patricia,
We are glad to clarify your concern. You may experience a slower internet connection when using AVG Secure VPN. This is because a VPN encrypts traffic and data before sending it to a server.
Depending on the distance and capacity of the server, this process may cause a slightly slower, but safer, internet connection.
If AVG Secure VPN is unable to establish a connection for specific website, try the following troubleshooting steps:
- Check that your internet connection works when AVG Secure VPN is disconnected. If your internet connection isn't working, check your network configuration.
- Select a different AVG server location available in the location list. Open AVG Secure VPN - Click on Change location option.
- Disconnect other VPN services that may be running on your PC. If you are connected to another VPN, it is likely that AVG Secure VPN won't work properly.
Could you please confirm how do you access your email? Are you using any email client (or) accessing it through web browser?
If you are using email client, please refer the below article to fix email issue :
Troubleshooting for sending emails when connected via AVG Secure VPN (
https://support.avg.com/SupportArticleView?l=en&urlName=Troubleshoot-AVG-Secure-VPN-email)
Please try the above steps and let us know if its help you. Thank you.
I am having lots of problems. I bought the VPN cover as I have an eBay shop I wanted to protect. Now I am frequently being blocked from eBay itself and my own email address. The computer has completely slowed down too. I looked for advice and found this;
'Please change the VPN location to P2P locations or streaming locations to check if you are able to access the websites?' I am not at all technically minded and I simply don't understand what that means. I just wanted protection for my computer. Now I have a really slow computer that won't allow me access to eBay or my email unless I turn it off. Would someone please tell me what I am supposed to do in plain English, or preferably do it for me as I expected this is what I was paying for.
Hello Patricia,
We are glad to clarify your concern. You may experience a slower internet connection when using AVG Secure VPN. This is because a VPN encrypts traffic and data before sending it to a server.
Depending on the distance and capacity of the server, this process may cause a slightly slower, but safer, internet connection.
If AVG Secure VPN is unable to establish a connection for specific website, try the following troubleshooting steps:
- Check that your internet connection works when AVG Secure VPN is disconnected. If your internet connection isn't working, check your network configuration.
- Select a different AVG server location available in the location list. Open AVG Secure VPN - Click on Change location option.
- Disconnect other VPN services that may be running on your PC. If you are connected to another VPN, it is likely that AVG Secure VPN won't work properly.
Could you please confirm how do you access your email? Are you using any email client (or) accessing it through web browser?
If you are using email client, please refer the below article to fix email issue :
Troubleshooting for sending emails when connected via AVG Secure VPN (
https://support.avg.com/SupportArticleView?l=en&urlName=Troubleshoot-AVG-Secure-VPN-email)
Please try the above steps and let us know if its help you. Thank you.