Slow internet when using VPN

AVG VPN
3

Hello Kelvin, 

We are glad to clarify your request. You may experience a slower internet connection when using AVG Secure VPN. This is because a VPN encrypts traffic and data before sending it to a server.

Depending on the distance and capacity of the server, this process may cause a slightly slower, but safer, internet connection.

  • If AVG Secure VPN is unable to establish a connection, try the following troubleshooting steps:
  •  
  • Check that your internet connection works when AVG Secure VPN is disconnected. If your internet connection isn't working, check your network configuration.
  • Select a different AVG server location.
  • Disconnect other VPN services that may be running on your PC. If you are connected to another VPN, it is likely that AVG Secure VPN won't work properly.
  • Restart your PC and try connecting to AVG Secure VPN again.
  • Check the configuration of your firewall. Firewall configurations vary according to the vendor/manufacturer. Consult the related documentation for information about running a VPN.
  • Confirm that your subscription is active. Open AVG Secure VPN, and go to ☰ Menu ▸ My subscriptions ▸ Subscriptions on this PC. Ensure Active appears next to AVG Secure VPN.
If AVG Secure VPN is still unable to establish a connection, try to uninstall and reinstall the application.

If you need any further clarification, feel free to contact us. Thank you.
1

I upgraded to Windows 10 today (clean install) and reloaded AVG VPN, I connected to the internet to start with but then started to lost the connection, the only way to re-connect was to turn off the VPN. Following this I did a speed test, with VPN on I get 18Mbps and with it turned off 106Mbps, on contacting AVG support he told me this what I should expect when running VPN, 
What speed should I expect as my other 2 PC's have the same software and still run at 60 -110Mbps with VPN on.

2

Hello Kelvin, 

We are glad to clarify your request. You may experience a slower internet connection when using AVG Secure VPN. This is because a VPN encrypts traffic and data before sending it to a server.

Depending on the distance and capacity of the server, this process may cause a slightly slower, but safer, internet connection.

  • If AVG Secure VPN is unable to establish a connection, try the following troubleshooting steps:
  •  
  • Check that your internet connection works when AVG Secure VPN is disconnected. If your internet connection isn't working, check your network configuration.
  • Select a different AVG server location.
  • Disconnect other VPN services that may be running on your PC. If you are connected to another VPN, it is likely that AVG Secure VPN won't work properly.
  • Restart your PC and try connecting to AVG Secure VPN again.
  • Check the configuration of your firewall. Firewall configurations vary according to the vendor/manufacturer. Consult the related documentation for information about running a VPN.
  • Confirm that your subscription is active. Open AVG Secure VPN, and go to ☰ Menu ▸ My subscriptions ▸ Subscriptions on this PC. Ensure Active appears next to AVG Secure VPN.
If AVG Secure VPN is still unable to establish a connection, try to uninstall and reinstall the application.

If you need any further clarification, feel free to contact us. Thank you.