Good day,
here is a screenshot of the eliminated threat.
After that, I reinstalled the latest Windows security update, which is recommended on your site.
My question was - where did the threat come from if it was disguised as a system process - from Microsoft servers, or from a third party? And how to protect yourself from this in the absence of such a threat in the AUG database?
Hi Andrey,
We'll look into this and help you.
Please share us the screenshot of the message you're referring to, so that we can check and assist you further.
Refer to this article to take a screenshot.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Keep us updated.
Hello,
Today I found here such a message (image). - Why can’t I just attach the file as in email? In general, the system process worked there.
Which side of the attack? Windows Servers? And if such a beast will not be in the base of the AVG? What to do in this case?
Good day,
here is a screenshot of the eliminated threat.
After that, I reinstalled the latest Windows security update, which is recommended on your site.
My question was - where did the threat come from if it was disguised as a system process - from Microsoft servers, or from a third party? And how to protect yourself from this in the absence of such a threat in the AUG database?
They have included sufficient information regarding this on the email.
Please have a look at it and let us know, if you have further queries.
Thanks you.
I think you understand me too.)
Hi Andrey,
We'll look into this and help you.
Please share us the screenshot of the message you're referring to, so that we can check and assist you further.
Refer to this article to take a screenshot.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Keep us updated.
Thank you for understanding.
You are welcome.
Let us know, if you need further help.
Thank you for understanding Andrey.
We understand that it could be a false detection.
We apologize for the inconvenience caused. Please be informed that False detection is a situation when an antivirus program detect an ordinary, non-malicious file as if it was infected. This can occur on your PC, as well as your laptop, phone or tablet. Typical scenarios are:
Your antivirus downloads an update (automatically or manually) and starts detecting a file on your computer that you know to be safe, or when you want to launch a familiar application. This is called False detection.
Thank you.
But the security update for Windows dated March 12 was installed before that. Why does AVG perceive this as a threat?