Hello John.
We're sorry for the inconvenience caused.
I have sent an email containing instructions to get connected with our remote assistance team, check your inbox and spam box as well.
Please get connected with them and they will be glad to look into this issue and resolve it.
Some obscure trace of AVG refuses to be removed while Win 10 wont update unless it is. I had AVG installed on my computer years ago. Big mistake, wibndows 10 now can't update due to some elusive trace of that install not being removable. I've used AVG clear and AVG remover. I have searched the registries for "AVG" and tried to remove whatever shows up as likely being tied to AVG antivirus. I have searched my hardrives for "AVG" and deleted any file related to this program.
Went on a second file-deletion spree and it sorted it. Sorry for taking up any time.
That's wonderful, John.
If you need anything else, do not hesitate to let us know.