Sorry, your connection cannot be established

AVG VPN
3

Hello Umurcan,
You've reached the AVG community support forum.
I am sorry to hear that you are unable to use AVG Secure VPN and getting error message. I would like to inform you that generally, you will receive this error message when there is an intermittent issue on the network. Please do change the location of the VPN by following the below instructions.

  • Click Change location on the main application screen.
  • Do select a different country and city to connect with.
  • Make sure that you are not connected with same location.
If the issue persists follow these instructions. Please try switching the VPN protocol to Mimic or OpenVPN – you can find that option in the App Settings:

Windows: ☰ Menu ▸ Settings
Mac: ☰ Menu ▸ Preferences

If you are unable to follow the above instructions, please follow the below article :

Troubleshooting when unable to establish or maintain a VPN connection

I hope this help you to resolve the issue. if you need anything else at all, feel free to message me at any time. I’d be happy to help.

Looking forward to hearing from you.
1

Hello, when using the AVG Secure VPN application, I get the error "Sorry, the connection cannot be established". Can you please support quickly?

2

Hello Umurcan,
You've reached the AVG community support forum.
I am sorry to hear that you are unable to use AVG Secure VPN and getting error message. I would like to inform you that generally, you will receive this error message when there is an intermittent issue on the network. Please do change the location of the VPN by following the below instructions.

  • Click Change location on the main application screen.
  • Do select a different country and city to connect with.
  • Make sure that you are not connected with same location.
If the issue persists follow these instructions. Please try switching the VPN protocol to Mimic or OpenVPN – you can find that option in the App Settings:

Windows: ☰ Menu ▸ Settings
Mac: ☰ Menu ▸ Preferences

If you are unable to follow the above instructions, please follow the below article :

Troubleshooting when unable to establish or maintain a VPN connection

I hope this help you to resolve the issue. if you need anything else at all, feel free to message me at any time. I’d be happy to help.

Looking forward to hearing from you.