Spam in the subject line of all our emails

General discussion
3

Hello Shelley,
Sorry for the delay in responding to you. Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with solution:
1. Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
2. Run the downloaded tool.
3. Click Accept to confirm the license agreement, and then click Continue.
4. Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
5. Click Send, fill in your email address, and then click Send again.
6. We will analyze the received files and provide you with further information.
Thank you.

4

Shelley, Are you using AVG Business Edition?.
AVG Guru

10

Hello Shelley,
Sorry for the delay in responding to you. Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with solution:
1. Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
2. Run the downloaded tool.
3. Click Accept to confirm the license agreement, and then click Continue.
4. Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
5. Click Send, fill in your email address, and then click Send again.
6. We will analyze the received files and provide you with further information.
Thank you.

11

Hi,
I got the same problem. how to fix this issue ?
I'm using AVG Internet Security. All email in my incoming email was labeled [SPAM] in the subject line.
So I tried disable email email scanner and the spam label is gone.
But it is not good.
Thanks

9

Hi Balasubramanian

All emails being received in our entire office network have [Spam] in the subject line.  I cant add them to the black list as I need to receive my emails.

1

From Friday the 4th April 2016 all of our emails have [spam] in the subject line. These senders have been sending me emails since 2008. How can I fix this issue?  I have added my entire address book to the whitelist and applied.

8

Thank you for clarifying that.
This is the first time we are hearing this kind of issue.
We have escalated this to our senior level team and awaiting for a suggestion.
Once we get a reply from them will post it here.
Your patience is much appreciated.

5

Hi,
I got the same problem. how to fix this issue ?
I'm using AVG Internet Security. All email in my incoming email was labeled [SPAM] in the subject line.
So I tried disable email email scanner and the spam label is gone.
But it is not good.
Thanks

6

Hello Shelley,

Sorry for the inconvenience caused.
Have you installed our latest 2016 version of AVG program?
Are you getting the spam emails from the same sender or from different ones?
If you are getting from the same sender's please follow the below mentioned instructions and try adding it to the AVG Anti-spam
1) Open AVG program
2) At the top right corner please click on Options and select Advanced Settings
3) In the left panel please click on + symbol of Email Scanner and in that click on Anti-spam option
4) Below the Anti-spam you can find whitelist and blacklist option. Please click on Blacklist option.

7

Hello Rudi,
We regret for the inconvenience caused. This issue is being analyzed by our concern team. Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with solution:
1. Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
2. Run the downloaded tool.
3. Click Accept to confirm the license agreement, and then click Continue.
4. Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
5. Click Send, fill in your email address, and then click Send again.
6. We will analyze the received files and provide you with further information.
Thank you.

2
  1. To the right you can find the space to enter the sender's email that is to be blocked or below you can find "Export" option.
    6) If you click on Export you can find few options which will have Microsoft Outlook and from there you can export the sender's email address directly and add it to the blacklist.
    7) Finally click Ok and you won't be receiving any emails from the sender whom you have blacklisted.

    Also open the spam email that you receive and at the bottom of the email check whether you have any option with a check box to unsubscribe emails from them, if you find that please do that and see whether you receive emails from them.