Started a Whole Computer Scan (have done this previously). AVG Free, Win 10. Early on, file #318 in Rootkits, it has hung up on C:\WINDOWS\System32\drivers\ACPI.sys which isn't too big a file. The Pause and Stop don't work now, tried shutting down the software via Task Manager and also rebooting the computer, yet it's still on. What should I do now?
Hello Tom,
We sincerely apologize for the difficulties you are currently experiencing.
We understand that when you ran AVG fully system scan and it has been frozen and the scan has not passed Rootkits, if so please follow the below steps to get it fixed.
Please run AVG remover tool and then install AVG AntiVirus free back in your pc.
To run AVG remover tool follow the below steps :
Please click on the below link to download remover tool
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
Accept the license agreement and then choose AVG Product and remove it.
Hello Tom,
We sincerely apologize for the difficulties you are currently experiencing.
We understand that when you ran AVG fully system scan and it has been frozen and the scan has not passed Rootkits, if so please follow the below steps to get it fixed.
Please run AVG remover tool and then install AVG AntiVirus free back in your pc.
To run AVG remover tool follow the below steps :
Please click on the below link to download remover tool
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
Accept the license agreement and then choose AVG Product and remove it.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the drive where you installed this tool and look for a folder named as "AVG Remover" and I request you to delete it manually.
To install AVG Antivirus Free 2016 we request you to use the offline installation. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
For 32 Bit : http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x86_694.exe
For 64 Bit : http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x64_693.exe
Feel free to contact us for any further assistance. Thank you.