Startup error message

AVG Protection
1

on computer startup an error message is displayed

the procedure entry point AvgLibCryptoInit could not be located in the dynamic link library avgntopensslx.fmw.1.dll

how can i rid my computer of this error

i am sure it is associated with avg zen but unable to delete

help greatly appreciated    

mike

8

I found the same error message today on my Windows 7 PC – "procedure entry point AvgLibCryptoInit could not be located…", except the dynamic link library is called avgntopenssla.dll.

The Windows Startup Repair process did not help – received the same error message again.

My AVG anti-virus package is all uptodate. 

Do I need to create a new ticket for this?

Please help me with this problem.

Thanks

David

6

Hello Michael. I am sorry to hear this. Could you please tell me which AVG product you have installed ? Thank you.

3

I found the same error message today on my Windows 7 PC – "procedure entry point AvgLibCryptoInit could not be located…", except the dynamic link library is called avgntopenssla.dll.

The Windows Startup Repair process did not help – received the same error message again.

My AVG anti-virus package is all uptodate. 

Do I need to create a new ticket for this?

Please help me with this problem.

Thanks

David

7


i have 2 icons on my desktop
 
1.    avg           it displays avg zen and its properties are
 
C:\Program Files\AVG\Framework\Common\avguix.exe" /zen.open_ui
 
2.    avg 2015    it displays avg user interface and its properties are
 
"C:\Program Files\AVG\AVG2015\avgui.exe"
 
hope this info helps
 
mike

2

Hello Michael. I am sorry to hear this. Could you please tell me which AVG product you have installed ? Thank you.

4


i have 2 icons on my desktop
 
1.    avg           it displays avg zen and its properties are
 
C:\Program Files\AVG\Framework\Common\avguix.exe" /zen.open_ui
 
2.    avg 2015    it displays avg user interface and its properties are
 
"C:\Program Files\AVG\AVG2015\avgui.exe"
 
hope this info helps
 
mike

5

Hello Michael. Thank you for the information. I have sent you an email in order to get our additional support to resolve this issue. Please feel free to contact us for further assistance. Thank you.