Hello, greetings from AVG.
We regret any inconvenience caused.
We'd request you to follow the steps in this article https://support.avg.com/SupportArticleView?urlname=AVG-FTP-file-upload to manually upload the file to our server.
Hi Avinash
I was rejected from the whitelisting program (likely because our company email is with gmail?)
The company email address is: puzzleboxgamestudio@gmail.com
You can verify this email through our website (see contact email here): Press Kit — The Dungeon Beneath
Can you help me register for the Whitelist Program so I can upload our game to the AVG FTP Server? Thanks!
We are here to help.
Did you get any error message when you try to submit the false positive?
Please refer the following article and try to submit the file for whitelisting support.avg.com/SupportArticleView?l=en&urlName=AVG-Threat-Lab-file-whitelist&q=whitelisting&supportType=home
It isn't recommended to share account/order, personal info over this public post. Please delete the email address.
Thank you.
Hello, our studio has released a game on Steam built with a software called Unity. The game file has recently caused AVG to trigger a IDP.Generic Virus warning for some users.
I'm unable to use the false positive link because the file is too large: https://www.avg.com/en-us/false-positive-file-form
Thank you for the screenshot.
The issue might due to server end. Can you please try to submit the false postive once again? Keep us updated.
This is unusual, let us check that for you.
Could you share us the screenshot of the error message?
Hello, greetings from AVG.
We regret any inconvenience caused.
We'd request you to follow the steps in this article https://support.avg.com/SupportArticleView?urlname=AVG-FTP-file-upload to manually upload the file to our server.
Thank you for the screenshot.
The issue might due to server end. Can you please try to submit the false postive once again? Keep us updated.
Hello, I get this error every time I try to submit. I got this error last week, yesterday, and today.
Upon checking, we can see that you've already submitted a threat report & our concerned team have responded via email.
Kindly use that email to keep up the conversation with our concerned team regarding your whitelisting request.
Thank you for understanding in advance!