Still asks me to buy

I bought a subscription for 10 devices and it still tries to get me to pay. I activated with code given to me but it still doesn't allows me to fix my problems.

Hi Judy,

We will check this for you.
Could you tell us for which feature you are being asked to purchase again?
You can also be referring to the campaigns for other products.
Kindly provide the detailed information of that.

Hi Judy,

We will check this for you.
Could you tell us for which feature you are being asked to purchase again?
You can also be referring to the campaigns for other products.
Kindly provide the detailed information of that.