Hi Aad,
We understand your frustration. This is definitely not the experience we wanted you to have had & we're truly sorry for the discomfort caused.
As we've mentioned over email, upon checking our records, we can see that the payment status of your AVG TuneUp subscription is still being displayed as "Incomplete" on our end.
To further look into this and help you, we've created a ticket on your behalf and forwarded it to our designated sales team.
They'll contact you via email as soon as possible and help you with this.
Meanwhile, your continued patience is very much appreciated.
Thank you for understanding in advance!
On November 1.st I made a payment to AVG, or at least the German bank account that the AVG software presented. My bank made the payment. But from AVG I still received no license-key…! What is going on here?
Hi Aad,
We understand your frustration. This is definitely not the experience we wanted you to have had & we're truly sorry for the discomfort caused.
As we've mentioned over email, upon checking our records, we can see that the payment status of your AVG TuneUp subscription is still being displayed as "Incomplete" on our end.
To further look into this and help you, we've created a ticket on your behalf and forwarded it to our designated sales team.
They'll contact you via email as soon as possible and help you with this.
Meanwhile, your continued patience is very much appreciated.
Thank you for understanding in advance!