Strange blue circle in notification system tray icon

AVG Performance
7

Greetings,

Thank you for contacting AVG Community.
This isn't the experience we want you to have. We'd like to look into this & help you.
Upon checking our records, we're unable to locate the previous incident that you refer. You might have used a different email address for that specific ticket. 
However, as we're uncertain about the exact notification that you refer, please share us the screenshot of it for better clarity.

8

Version 23.5.3286 (build 23.5.8195.786)

9

Hello Red,

My name is Jovana and I'm with AVG senior support. Please accept my apologies for the delay.

I entirely understand your point and remarks about the blue dot in the system tray AVG icon, and while it is working as designed, I know that there've been reports from our users that are not very satisfied with its functionality. 
I shared this with our specialists so we can further investigate it and do our best to make improvements in the future.

While I cannot say anything about the timeframe, I assure you that your feedback is heard, shared, and appreciated.

Thank you for your understanding, I wish you a pleasant day.

- Jovana

1

This has been asked before and NOT answered. How do we get rid of the annoying blue dot/circle that now shows up in the taskbar area, atop the AVG icon. The only way to clear it is to clear all messages. The only offered solution is silent mode, which removes all notifications. This is clearly a bug, but is constantly ignored by AVG help people.

3

Thank you for sharing us the screenshot, Red. 
Please let us know the version of AVG that is installed on your computer (Open AVG - Menu - About).

4

I've attached the screen shot JPG twice, and it does not appear here. Why?

6

Hello Red,

My name is Jovana and I'm with AVG senior support. Please accept my apologies for the delay.

I entirely understand your point and remarks about the blue dot in the system tray AVG icon, and while it is working as designed, I know that there've been reports from our users that are not very satisfied with its functionality. 
I shared this with our specialists so we can further investigate it and do our best to make improvements in the future.

While I cannot say anything about the timeframe, I assure you that your feedback is heard, shared, and appreciated.

Thank you for your understanding, I wish you a pleasant day.

- Jovana

2

Greetings,

Thank you for contacting AVG Community.
This isn't the experience we want you to have. We'd like to look into this & help you.
Upon checking our records, we're unable to locate the previous incident that you refer. You might have used a different email address for that specific ticket. 
However, as we're uncertain about the exact notification that you refer, please share us the screenshot of it for better clarity.

5

Version 23.5.3286 (build 23.5.8195.786)