Stuck AVG free scan

AVG Performance
8

Penny,

We do understand your concern, we apologize for the difficulties. We appreciate your efforts in trying to fix the issue, this may be due to missing/ corrupted files at the time of update. We can resolve this issue by performing a re-installation of your AVG program.

We request you to use our AVG remover tool to uninstall this program completely. Refer this article : http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG to download and run your AVG remover tool.

Now click this link http://www.avg.com/us-en/download to download your AVG program, run the downloaded file to start the installation process and follow the instructions on your screen.

Complete the installation, restart your computer, initiate the scan and check for the results. Please, feel free to let us know if you require any further assistance. Thank you.

1

My AVG free scan is stuck on 1% for three hours.   I have tried the following solutions:   Pressing stop - no response.   Rebooting - scan still stuck.   Uninstalling - failed message received.  Repairing - failed message received.  Uncheck game mode - still stuck.

6

Penny, You've used the AVG remover tool so you should be able to re-install AVG again.
AVG Guru

7

Alan, I have Windows Defender and now I no longer have AVG my control panel says it is working and I am protected up to its capabilities.   Obviously if I re-install AVG Windows Defender will shut down.   However, I am nervous about re-installing AVG because of the stuck issue and when I looked into the records more closely I found that for a period of at least a week the daily scheduled scan did not run and there was no notification and the system was telling me I was protected when clearly I was not.   Obviously as a long-term user of AVG this is a disappointment.   Looking at the comments on this website it would appear that many other people have recently encountered this stuck issue.   Penny

3

Thank you for repsonding, and being so helpful.   I have used AVG Free for almost 15 years and have never encountered this problem.  The Remover Tool worked and I was able finally to uninstall AVG Free.   To be honest I am reluctant to reinstall it in case the same problem reoccurs.   I automatically have Windows Defender on my PC and given I am not a high risk user this may well be sufficient.   Sorry to leave.

5

Penny,
We certainly understand your concern. We assure you would not suffer any further issues upon AVG reinstallation and if you do, we are here 24x7 to assist you with it. Please go ahead and install AVG and feel free to let us know if you require any further assistance.

2

Penny,

We do understand your concern, we apologize for the difficulties. We appreciate your efforts in trying to fix the issue, this may be due to missing/ corrupted files at the time of update. We can resolve this issue by performing a re-installation of your AVG program.

We request you to use our AVG remover tool to uninstall this program completely. Refer this article : http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG to download and run your AVG remover tool.

Now click this link http://www.avg.com/us-en/download to download your AVG program, run the downloaded file to start the installation process and follow the instructions on your screen.

Complete the installation, restart your computer, initiate the scan and check for the results. Please, feel free to let us know if you require any further assistance. Thank you.

4

Hello Penny,
We are sorry to know how difficult this is for you. This scan issue will be fixed automatically. You can go ahead and install AVG and everything will be fine.
Thank you.