**Subject: How can I follow up on an AVG false-positive submission?**

Viruses & Threats
1

Hello,

Four days ago, I submitted my (Web Address removed by Admin) Windows application, Endpoint Diagnostics Toolkit, through AVG’s Report False Positive form.

The website displayed a confirmation message, but I received no email, submission reference number, or tracking link.

AVG detected the executable with IDP.HELU.PSE94 and IDP.Generic. I want to find out whether the submitted file has been reviewed, but I cannot find a way to check its status.

File details:

  • Application: Endpoint Diagnostics Toolkit
  • File: EndpointDiagnosticsToolkit.exe
  • SHA-256: 1A064D3E17A824AF46574D70CC79745E362D7B88F34102F06F87FF5B64200F6D
  • Detection names: IDP.HELU.PSE94 and IDP.Generic

Could someone please advise how I can follow up on my existing submission without submitting the same file again?

Thank you.

1 Like
3

Hi @Borneo_Man,
I have sent this over to our development team, and this has now been whitelisted.
Please let me know if you continue to experience this issue.

2 Likes
4

Hi Laurence,

Thank you for the update! I appreciate your prompt action in getting this whitelisted. I will monitor the situation and let you know if I encounter any further issues.

Best regards,
Borneo_Man

1 Like
5

Glad that got sorted so quickly, honestly that’s a relief to hear after all that waiting around.