Subscribtion cancelling

Hello Victor.
We acknowledge your request to cancel the subscription.
However, you do not have an active subscription registered to the email address that you used to contact us here.
I have sent an email requesting more details to locate your order. Please revert it containing those details.

Hello, how can i cancelling subscribtion, i don't remember what e-mail used for subscribe. I don't use AVG for several month and last date of payment was in 2019 as i remember and few days ago money was reserved on my credit card.

Should i send my data to the noreply@help.avg.com? I only received email from that adress.