Hi Heather,
On checking your account, we could see that you have been charged 209.93USD for the renewal of AVG Ultimate (2 years subscription) on 2019.8.7.
We can assure you that we have not processed any unauthorized payments from your card or account.
Information about your subscription, including instructions on how to unsubscribe from future renewals, are included in all order confirmation emails. We also send a notice by email before the charge takes place (except for monthly subscriptions). When your subscription is extended, we send an additional order confirmation email.This also contained information on how to unsubscribe.
Can we proceed with the refund?
I just received an email that my subscription had automatically been renewed for two years and charged to my credit card. I did not receive any warnings that this was about to happen. I no longer have the computer that this was on. I found a place to cancel auto-renew for the future but need to have the $209.93 refunded. How do I go about doing that?
Hi Heather,
On checking your account, we could see that you have been charged 209.93USD for the renewal of AVG Ultimate (2 years subscription) on 2019.8.7.
We can assure you that we have not processed any unauthorized payments from your card or account.
Information about your subscription, including instructions on how to unsubscribe from future renewals, are included in all order confirmation emails. We also send a notice by email before the charge takes place (except for monthly subscriptions). When your subscription is extended, we send an additional order confirmation email.This also contained information on how to unsubscribe.
Can we proceed with the refund?