Subscription downgrade

yes i purchased the annual subscription, for both avg antivirus pro and the avg cleaner pro. the avg virus pro i payed $11.99 for and the cleaner was $5.29. i got on your website today and the site told me that my subscription has been downgraded. i did not authorize this and my subscription is not up until next year. why did this happen? i want what i paid for otherwise i want my money back.

Hello Jayson,
We are sorry to know that the AVG program is showing as "Downgraded". To assist you better, could you please let us from where you renewed the AVG program is that from AVG Website or from play store. You can also contact our AVG Mobile team from this link lease click on the following link ( http://avgclick.me/AVGtechnical ) and fill out your details, select as Android then the name of AVG Program that you installed in your mobile and in description please completely explain about your issue and finally click on Email option. Also when filling out your details choose Yes for the Question "Are you currently using any paid/trial AVG products?" even though you may be using the Free version and fill out necessary details and click on Email option. The AVG mobile team will reply back to you via email with a resolution.
Thank you.