Hello Lauren,
We see that you have purchased the license for AVG Internet Security (1 computer) that expires on 28th June 2017.
The auto renewal is in progress now and that is the reason you have received the email notification. If you don't wish to continue with the renewal, do let us know we will cancel the auto renewal process.
Please let us know whether you able to see the license detail on the Order history tab of AVG my account?
Hi,
I received an email from this email address: notification.automat@mail.avg.com
Can you confirm this is actually from you?
This is what it said:
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So I tried to access my account to cancel however your system says I do not have an account so how can this email be sent to me and how can I cancel it?
Hello Lauren,
We see that you have purchased the license for AVG Internet Security (1 computer) that expires on 28th June 2017.
The auto renewal is in progress now and that is the reason you have received the email notification. If you don't wish to continue with the renewal, do let us know we will cancel the auto renewal process.
Please let us know whether you able to see the license detail on the Order history tab of AVG my account?