Subscription expired but it HASN'T!

AVG Protection
5

Hi Rubina,
Many thanks for your help,it's much appreciated. I ended up uninstalling AVG then reinstalled it with restarts but still had the same problems. However,looking at Task Manager i disabled the Windows Installer & everything now seems to be working ok. Once again thanks for your help.
Ray.

1

Suppose i was expecting too much thinking i'll be able to speak with a human being at AVG so here goes…
I'm unable to update my paid for AVG (licence number ending 5288) as the message tells me that my subscription has expired. My records and the AVG 'My Account' confirms it actually ends on 27th April next year,can anyone please advise how to resolve this?
Also,updates are failing because it has detected a running installation which i must first complete but nothing is being installed,it's been like this for a couple of weeks.

4

Hello Ray
Thank you for bringing this matter to our attention, and I am sorry to hear that you are having a problem in update. Please don't be worried. I can see that your AVG Protection multidevice (1 year subscription) is valid till 27.4.2016.  Please click on the link http://avgread.me/1Pc0HR0  to show the steps to resolve your update issue of running installation. I request you to ensure that you have activated your AVG Protection using your AVG my account credentials by the article in the link http://avgread.me/1HOjOxZ . Please do not hesitate to contact us for further assistance.
Thank you.

2

Hello Ray
Thank you for bringing this matter to our attention, and I am sorry to hear that you are having a problem in update. Please don't be worried. I can see that your AVG Protection multidevice (1 year subscription) is valid till 27.4.2016.  Please click on the link http://avgread.me/1Pc0HR0  to show the steps to resolve your update issue of running installation. I request you to ensure that you have activated your AVG Protection using your AVG my account credentials by the article in the link http://avgread.me/1HOjOxZ . Please do not hesitate to contact us for further assistance.
Thank you.

3

Hello Ray,

It is really nice to hear from you that the issue has been resolved and I am really happy that your computer/laptop is now fully protected by AVG program. Thank you so much for letting us know. I really appreciate your valuable efforts in fixing the issue. Please feel free to contact us back for any further assistance so that we will be really glad to assist you .

Thank you.