Subscription not working

Hello Bradley, 
You've reached the AVG community support forum.
We are sorry to hear that your trial subscription is not working and did not get the order confirmation email. 
We will certainly look into this and help you. As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.

I’ve tried to use the free trial and I’ve put all of my details in and made the payment (of £0 just to confirm my details) yet I’m not getting an order confirmation, the ap isn’t downloading and the subscription isn’t showing up.

Hello Bradley, 
You've reached the AVG community support forum.
We are sorry to hear that your trial subscription is not working and did not get the order confirmation email. 
We will certainly look into this and help you. As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.