Subscription prolonged even if I did not give any permisssion

Hello Silvia, 

We acknowledge your refund request.
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We have sent you an email to your registered email address. Please check for the email and revert back to us.

I asked for a trial  two months ago, it has not been possible in any way to cancel it now I have a movement in my bank account to pay it.
I need that payment to be removed forever , as I'm not satisfied at all about the product and it's impossible to fined someone to chat with, ridiculous I have to call uk from italy for your mistake.I exect someone from AVG not using a noreply mail.

Hello Silvia, 

We acknowledge your refund request.
It isn't recommended to share account/order, personal info over this public post.
We have sent you an email to your registered email address. Please check for the email and revert back to us.