Hello David,
We regret for the inconvenience caused. Since you have mentioned that you couldn't able to repair your AVG Program,we would request you to remove installed AVG program with including traces from your system using AVG Remover tool and then try to reinstall AVG Antivirus.
Note: If you have installed any other conflicting programs like AVAST,NORTON, McAfee or KASPERSKY means please try to uninstall it.
Once you have uninstalled from your system,try to follow the steps which mentioned below.
Remover and Download
1) To download AVG remover tool, please click on this link: http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded file and follow the onscreen instructions.
3) Restart your PC when the restart option is displayed on the remover tool screen.
NOTE: Once you have logged into your PC after the restart, please go to C:\ drive and delete the "AVG REMOVER" folder manually.
Rajarajan (Customer Support) replied to your question at 11:25 AM on 9/6/2016.
Original question:
I cannot renew my subscription due on 19th Sept 16. After I paste my new lisence number in I continually get the message for the past 2 days "Not possible to continue due to running update try later"
David Cook
Reply:
Hello David,
We regret for the inconvenience caused. We suggest you to 'repair' your AVG (avgclick.me/RepairAVG) and then try to reactivate your AVG (http://avgclick.me/ActivateNewLN). Please share the status here. Thank you.
Thank you for your repair suggestion which I cannot effect as I cannot find CHANGE or CHANGE/REMOVE buttons on my AVG page
To download the AVG Antivirus, please click on this link: http://files-download.avg.com/inst/mp/AVG_Antivirus_745.exe.
Please feel free to contact us if you need any assistance. Thank you.
Hello David,
We regret for the inconvenience caused. Since you have mentioned that you couldn't able to repair your AVG Program,we would request you to remove installed AVG program with including traces from your system using AVG Remover tool and then try to reinstall AVG Antivirus.
Note: If you have installed any other conflicting programs like AVAST,NORTON, McAfee or KASPERSKY means please try to uninstall it.
Once you have uninstalled from your system,try to follow the steps which mentioned below.
Remover and Download
1) To download AVG remover tool, please click on this link: http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded file and follow the onscreen instructions.
3) Restart your PC when the restart option is displayed on the remover tool screen.
NOTE: Once you have logged into your PC after the restart, please go to C:\ drive and delete the "AVG REMOVER" folder manually.