Subscription renewal

Hello Neil. 
Thank you for contacting AVG Community Support.
I see you have already reached concern team and they have helping you with the above concern.
Please feel free to reach us again if you need any other help with AVG.
Thank you.

I subscribed last year for a basic AVG Internet Security programme. I paid £19.99 for it. It's automatically renewed for £84.99 for a AVG IS to protect 10 items. I've spoken to 3 of your colleagues to discuss this to try and get them to understand I just want an AVG  Internet Security for 1 laptop and price it accordingly and please not to try and sell me anything else. One of which agreed to provide what I wanted but at a cheaper price and then when I agreed to accesss my bank app to pay and for yourselves to supply a refund, the chat broke down.  Each time I was talking via Echat Then partway through the conversations,each chat broke down and a link was sent to restart the chats.None of which worked. What a shambles! Is there anyone who can assist me?

Hello Neil. 
Thank you for contacting AVG Community Support.
I see you have already reached concern team and they have helping you with the above concern.
Please feel free to reach us again if you need any other help with AVG.
Thank you.