Hello Kevin.
We appreciate you for not sharing any account related details in your post.
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I have just received an auto-subscription renewal from AVG for my home computer account which is for single device use.
I had already made a payment in September 2021 for an auto-subscription renewal from AVG but for multi-device use which I should have checked but didn't and just allowed the renewal subscription to go ahead. Why I got the multi-device auto-renewal in September the first place is an unknown at present.
Unfortunately I have cancelled this latest renewal for the single use devce and have realised my mistake as the multi-use account isn't shown as running and will run out of protection once my account expires.I need to reactivate my single use account again and cancel the multi device account instead.
Can you help please one-on-one as I don't want to be sending personal information on a public forum.
I had already made a payment in September 2021 for an auto-subscription renewal from AVG but for multi-device use which I should have checked but didn't and just allowed the renewal subscription to go ahead. Why I got the multi-device auto-renewal in September the first place is an unknown at present.
Unfortunately I have cancelled this latest renewal for the single use devce and have realised my mistake as the multi-use account isn't shown as running and will run out of protection once my account expires.I need to reactivate my single use account again and cancel the multi device account instead.
Can you help please one-on-one as I don't want to be sending personal information on a public forum.
Hello Kevin.
We appreciate you for not sharing any account related details in your post.
To keep them private, I have sent an email containing those details.
Check your inbox and spam box as well.
We appreciate you for not sharing any account related details in your post.
To keep them private, I have sent an email containing those details.
Check your inbox and spam box as well.