Subscription renewed bu not working

AVG Protection
3

Hi Mary,

We're glad to look into this & help you.
Upon checking your account, we see that AVG Secure VPN has been renewed on Oct.
We see that you do have active subscriptions of AVG Internet Security, TuneUp (Ultimate), Secure VPN.
Please let us know the exact AVG program with which you're experiencing this issue & what happens exactly while accessing. Do you receive any error message?
If so, share us the screenshot of it for better clarity.

1

I renewed my subscription in October but the icon no longer works and I am not able to open the scan programme. What has happened.

2

Hi Mary,

We're glad to look into this & help you.
Upon checking your account, we see that AVG Secure VPN has been renewed on Oct.
We see that you do have active subscriptions of AVG Internet Security, TuneUp (Ultimate), Secure VPN.
Please let us know the exact AVG program with which you're experiencing this issue & what happens exactly while accessing. Do you receive any error message?
If so, share us the screenshot of it for better clarity.