Subscription renewed but AVG wont update this!

Hello Karen,
I'm sorry to hear that you're experiencing issues with AVG Internet Security activation. To activate AVG Internet Security Unlimited, I request you to open AVG Internet Security > My AVG > My Subscription > click on remove license/logout button > wait for 2 minutes > login to an existing network. Your AVG Internet Security program will be activated automatically.
Best regards,
Alok.

I renewed my AVG internet security for another 2 years on 3.1.18, I followed the instructions given on the e-mail I received, however I cannot get the AVG software to recognise this it is still asking me to renew my subscription!!

Hello Karen,
I'm sorry to hear that you're experiencing issues with AVG Internet Security activation. To activate AVG Internet Security Unlimited, I request you to open AVG Internet Security > My AVG > My Subscription > click on remove license/logout button > wait for 2 minutes > login to an existing network. Your AVG Internet Security program will be activated automatically.
Best regards,
Alok.