You have an AVG Secure VPN unlimited computers (1 year) valid till 2019.12.10 under your account.
It seems that you have contacted our AVG Paid Premium support on 10th July, this was the reason you have been charged.
You can contact the AVG Paid Premium support and apply for a refund.
Thank you for understanding.
Good morning.
I have just left a question on your website about AVG Secure and looked at my account details and saw that my next payment is due in November 2019. I was in contact with AVG recently and it was suggested that I could pay now to continue with AVG after that date.
On 11 July 2019 Safecart AVGPTS had £159 from my account. Please explain why my renewal date is not 2020. Also please clarify whether I am covered for Premium Support.
Michael
Goof afternoon Santhosh
Thank you for your reply. You may not have answered by question directly. I have no problem in paying for support but do not see why my payment status to 2020 is recorded under "My account". Have I indeed paid for cover from November 2019 for a year, something I am happy to have done? Or has my £159 pounds only gone for premium support until November 2019? Thank you in advance for clarification.
Hi Michael,
You have an AVG Secure VPN unlimited computers (1 year) valid till 2019.12.10 under your account.
It seems that you have contacted our AVG Paid Premium support on 10th July, this was the reason you have been charged.
You can contact the AVG Paid Premium support and apply for a refund.
Thank you for understanding.
You have paid £159 for the AVG Go Total Care Premium support which you can avail for any issues that you experience on your computer.
You have paid for this service on 10th July 2019 and you can use it till 10th July 2020.
The products that you have bought are AVG Ultimate and AVG Secure VPN - Multi-device which are valid till 10th December 2019.
In-case, if you need assistance only with the AVG products that you have bought, then it is not necessary to pay for this Total Care service.
You can reach our AVG customer care using the links available in this article and get free assistance.
Hope this clarifies your concern!