Support Chat Window Hangs In A Loop

AVG Protection
3

Hello Marcus.
We're sorry for the inconvenience caused to you in getting connected with our chat support.
To resolve this matter without any further delay, I have sent an email containing instructions to get connected with our remote assistance team.
Please follow those instructions to get in touch with them and they will be glad to scan your PC for virus.

1

I could not find a suitable category to announce this in so I chose AVG Protection since my question was to AVG Support about a possible threat from the ISP which I hold a paid up account with.

 

Here goes...first off, why doesn't the Chat window open when I click the URL sent from AVG Support via email?

What I have done to resolve this issue:

  1. Attempted to access the chat session as requested via the URL sent via email (no result)
  2. Turned off the AVG VPN in case the IP assigned is being blacklisted. (no change in result) 
  3. Replied to AVG email letting Support know that this is not working.
  4. Received another email about a new chat session has been created and click the URL (no change in result)
  5. Cleared browser cache and reattempted with no change result
  6. Sent email with a screen shot about what happens when attempting to connect to new session with no change result ...chat window still hangs.

So, now ...how do I get support in a timely manner regarding a possible threat since now the threat is past 24 hours since it began? Baring in mind the threat was caused by the ISP (Internet Service Provider) for which I hold an account with. The ISP in question refuses to answer my questions and informs me that it's my problem "not their end" REALLY!!

I suspect it's the ISP which is blocking the browser from reporting this issue ...I wouldn't be surprised if this question never gets to succeed once I click the "Post question" button. Feeling very insecure now that it's been 24 hours. HELP!!   

2

Hello Marcus.
We're sorry for the inconvenience caused to you in getting connected with our chat support.
To resolve this matter without any further delay, I have sent an email containing instructions to get connected with our remote assistance team.
Please follow those instructions to get in touch with them and they will be glad to scan your PC for virus.