Hi Susan,
We will check that.
Could you share us the screenshot of that?
Refer this article for the steps to capture the screenshot : https://bit.ly/2Y6RCDP
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Thank you for the screenshot.
We could see that you were in contact with our remote team again and your issue was resolved.
Let us know, if you get the same message again.
Further, you have requested refund in a separate post. Unfortunately, you have surpassed the refund timeframe which is 30 days. Hence we cant provide you the refund for the product.
Thank you for understanding.
Please hurry. The problem is driving me mad. It took over an hour to boot up my mac this morning because LogMeIn insists on downloading the whole conversation from the begining (very slowly), and I was unable to get control of my Mac until it had finished. And then the Mac crashed so I had to reboot.
Your program running on my system is a gross invasion of my privacy and, ironically, is a violation of my internet security.
Hello Susan. Thank you for your time and your patience. My name is Shawn and I am writing to you on behalf of the AVG Senior Support Team.
I suspect the root of your disruptoin, to uninstall LogMein Rescue, is specific to your TMP folder. To follow are simple instuctions to delete the content in this specific folder:
- Open Finder > Go > Go to folder… > type /tmp/ and confirm Go
- Delete all files in temporary folder
- Reboot your Mac
Attached for easy refrence is a screenshot of the described procedure. Good luck, let me know how this works for you. If the disruption continues, if you may please provide a screenshot of the referenced TMP folder content deleted, will be most helpful.
Regards, Shawn
Hi Avinash,
Thank you for your response. I have initiated a claim through PayPal Resolution Centre. I really resent having to paying for a subscription for 10 months ahead for software that, not only am I unable to use, but it has completely messed up my Mac and has caused me literally hours of stress.
I'm an 80 year old pensioner with health conditions that prohibit me sitting at my computer for long periods and that exactly what these problems have had me do. Hence my passing the 30 day money back guarantee.
It's ironic because, had I download a Free Trial, I would have had 60 days grace.
I am not an Apple or AVG technician (though I feel I may be by the time this is all sorted out). I've followed your instructions above but I can't find any files related to AVG or LogMeIn in Finder >
Application support, or indeed, any files that don't look like they don't belong there. What names should I be looking for?
There are AVG support files in Downloads folder either.
As you will see from attached screenshot, the program is still trying to login to your support desk.
I am so fed up with this business.
I have located the above files on my Mac.
Apple told me, beause they are connected to a firewall, and you put them there, I must ask you before I delete them. Apple said they don't know what it will do to my system if I just delete them.
Please advise me.
During a Support Log-me-in-rescue my Mac crashed. I've now got it booted back up and working but I'm left with Log-me-in-Rescue message on my screen. I can't get rid of it.
When I FORCE QUIT, it justs comes back.
How can I get rid of it?
Hi Santhosh,
I'm sorry you have misunderstood me. I did think your remote team had resolved the issue at one stage but my message above has been written since then. I still have the conversation pesistently try to reconnect. I don't know what to do to get rid of it. Please advise me.
Regards a refund, I'm not happy to have paid for a one year subscription to two products that I'm unable to use due to their incapacity to run on my system dispite your product description incorrectly stating otherwise. The programs are not suitable for the purpose for which you sold them. Their installation completely messed up Mac and, as above message suggests, I'm still having problems sorting them out.
I'm quite happy to accept a pro-rata refund of ten months subscription.
Hello Susan. Thank you for your time and your patience. My name is Shawn and I am writing to you on behalf of the AVG Senior Support Team.
I suspect the root of your disruptoin, to uninstall LogMein Rescue, is specific to your TMP folder. To follow are simple instuctions to delete the content in this specific folder:
- Open Finder > Go > Go to folder… > type /tmp/ and confirm Go
- Delete all files in temporary folder
- Reboot your Mac
Attached for easy refrence is a screenshot of the described procedure. Good luck, let me know how this works for you. If the disruption continues, if you may please provide a screenshot of the referenced TMP folder content deleted, will be most helpful.
Regards, Shawn
Correction: There are NO Avg files in Download folder.
Hi Susan,
We will check that.
Could you share us the screenshot of that?
Refer this article for the steps to capture the screenshot : https://bit.ly/2Y6RCDP
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
It's okay. I've done it now. Thanks for your offer of help.
PS As stated on your website, had I download a free trial, I would have had 60 days Free Trial. Because I paid upfront, I have to be penalised.
https://www.avg.com/en-gb/internet-security-for-mac
Thank you Shawn.
I had found the files above in my photo and took a chance and deleted them. It seems to have solved the problem.
Regards
Please hurry. The problem is driving me mad. It took over an hour to boot up my mac this morning because LogMeIn insists on downloading the whole conversation from the begining (very slowly), and I was unable to get control of my Mac until it had finished. And then the Mac crashed so I had to reboot.
Your program running on my system is a gross invasion of my privacy and, ironically, is a violation of my internet security.
Our pleasure, Susan. For further queries, feel free to write back to us.
Have a great day. Stay safe!
We apologize for the inconvenience caused, Susan
I have escalated this case to our Senior Team to help you in this.
Request your patience in this.
Thank you Shawn.
I had found the files above in my photo and took a chance and deleted them. It seems to have solved the problem.
Regards
Susan, please remove the files related to Support-LogMeIn manually from your PC and restart the PC.
1. Open Finder
2. In menubar select Go > Go to Folder…
3. Type /Library/Application Support/ and hit the enter key
4. Locate and delete the files related to this app and restart your PC.
5. Reboot computer and AVG should be removed
Regarding your refund request, it has been escalated to our refund team. They will get back to you via email at the earliest possible. Keep checking your inbox and spam box as well.