Suscripción por un año a AVG TUNE UP

General discussion
4

Hello Carlos,
Sorry for not replying in your native language. It is to keep you informed that we support only in English. Could you please elaborate your issue in English so that we could assist you better in resolving your issue?
Thank you,
Kishore, AVG Customer Care.

1

Buenos días. Hace un par de días, utilizando el formulario de AVG, me suscribí por un año a AVG Tune Up.Proporcioné todos mis datos, incluso el de mi tarjeta VISA. Hasta la fecha no he tenido ninguna comunicación y me siguen diciendo que "mi período de prueba a Tune Up ha caducado y estoy sin protección". Al abrir AVG My Account me informa que no tengo ninguna suscripción. Por favor, solicito urgente una aclaración. De no recibirla, daré orden a mi tarjeta de NO ABONAR el importe que se debite. Gracias.

3

Hello Carlos,

We can understand your issue from the translation provided by Alan.
We request you to contact our sales support using this link: https://support.avg.com/support_sales?l= to get further assistance in locating the account and the activation.
Thank you.

2

Hello Carlos,
Sorry for not replying in your native language. It is to keep you informed that we support only in English. Could you please elaborate your issue in English so that we could assist you better in resolving your issue?
Thank you,
Kishore, AVG Customer Care.