Suscription doesnt work

I buy a suscirption for AVG tune up, but i cant run the tuneup because, my suscription is not active, and i make a payment, and i receive my confirmation email. what can i do?

Hello Omar,
I'm sorry to hear about this. I have sent you an email, please follow the email instruction to activate AVG TuneUp - Unlimited.
Best regards,
Alok.