Taking money from my creditcard account

Hi Marian,

We will definitely help you with this charge.

We are unable to locate this charge on your account, I have sent an email for you to provide us few additional information to locate this charge.

Please check your email inbox and reply us back with the necessary information.
I have the same problem as the message placed below. I have a trail product. Now there is 79,99 euro from my creditcard as a payment for this trailproduct. Notification is: dri avg technologies orderfind com ie, computer software store. How do i get my money back

Hi Marian,

We will definitely help you with this charge.

We are unable to locate this charge on your account, I have sent an email for you to provide us few additional information to locate this charge.

Please check your email inbox and reply us back with the necessary information.