Hello Paul,
Please accept our sincere apologies. This isn't the experience we wanted you to have with AVG.
Let us explain this clearly. To ensure continuous protection, we usually charge our customers 3-5 days prior to the expiration of their 'Trial' subscription.
Please rest assured as we'll certainly help you with the refund. Since it isn't advisable to post sensitive details here, we've sent you an email with further details.
Check your inbox/spam folders for the email and use it to revert to us.
My free trial on Tune up was due to expire on 28 August. Annual subscription taken from my account on 25 August.
Requested refund and cancellation on 25th but no response received.
Unable to contact on the telephone number given.
Any suggestions
Hello Paul,
Please accept our sincere apologies. This isn't the experience we wanted you to have with AVG.
Let us explain this clearly. To ensure continuous protection, we usually charge our customers 3-5 days prior to the expiration of their 'Trial' subscription.
Please rest assured as we'll certainly help you with the refund. Since it isn't advisable to post sensitive details here, we've sent you an email with further details.
Check your inbox/spam folders for the email and use it to revert to us.