Thank you for the link Alan. It took a while but I did get to chat.
However it did take in total over 3hrs of effort (1hr online chat) to answer 'how'much' would the item cost. I also needed to know 3 other simple things about the purchase and the info wasn't clear, didn't give me confidence or couldn't be answered due to maintenance.
I can't face another log on chat. You must see why I'm still exasperated.
By phone this would have taken about 5mins to ask and answer.
To help to install, and this was complicated last time purchased it.
My previous purchase was by phone with excellent service as was the technical back up. I would love to have got this sorted straight away as I'm really busy at the moment. But I do need the full information before I do this and be confident in what is happening.
Any reason that I'm just getting an engaged signal? Ringing (0) 800 652 4940 the number suplied.
Sue
Thank you for the link Alan. It took a while but I did get to chat.
However it did take in total over 3hrs of effort (1hr online chat) to answer 'how'much' would the item cost. I also needed to know 3 other simple things about the purchase and the info wasn't clear, didn't give me confidence or couldn't be answered due to maintenance.
I can't face another log on chat. You must see why I'm still exasperated.
By phone this would have taken about 5mins to ask and answer.
To help to install, and this was complicated last time purchased it.
My previous purchase was by phone with excellent service as was the technical back up. I would love to have got this sorted straight away as I'm really busy at the moment. But I do need the full information before I do this and be confident in what is happening.
Any reason that I'm just getting an engaged signal? Ringing (0) 800 652 4940 the number suplied.
Sue
Sue, Please contact Sales Support… Chat with us [AVG] online (http://bit.ly/1bsBJfY). To the best of my knowledge email support is available.
AVG Guru
Sue, You could try this… Have a look @ this article (http://avgclick.me/SupportContacts). Phone & Chat support are available. When completing the Technical Support form, you must fill in all the boxes before the contact options appear below the form. You may also want to look @ this article (http://avgclick.me/AVGfeedback).
AVG Guru
I'm at my wits end! I would like to renew my AVG and have had an email to say it will be automatically renewed.
BUT it doesn't say how much will be charged, if I have to remove the old one, download the new one, which account I used 2yrs ago etc etc.
Thought this was simple but have tried ringing the UK number and get an engaged signal (weird), online chat for 2 different support depts and neither connects, filled in forms. The email option seems unavailable and the message sent is of course 'do not reply'
How the heck to I get to speak to someone please?
I'm so unimpressed with this after 2hrs of trying that I feel my only option is to stop payment and go to another company I can get information from.
Would be really grateful if someone could help here.
Sue, Please contact Sales Support… Chat with us [AVG] online (http://bit.ly/1bsBJfY). To the best of my knowledge email support is available.
AVG Guru